[{"id":"d4f92bba-32b6-40cd-ae2d-a9025ad9698e","title":"Никогда не писать домен","content":"КРИТИЧЕСКИ ВАЖНО: Никогда НЕ пиши доменное имя сайта (URL, ссылку, адрес сайта) в своих ответах. Вместо любого упоминания домена или URL используй фразу \"на этом сайте\" или \"здесь на платформе\". Например: вместо \"посетите example.com\" пиши \"на этом сайте\". Это касается ВСЕХ ответов без исключения.","category":"security","priority":200,"is_active":true,"created_at":"2026-01-15T19:00:12.866192+00:00","updated_at":"2026-01-15T19:00:12.866192+00:00","created_by":null}, 
 {"id":"c5fb3e36-7b2b-486d-baea-08407e57fe62","title":"Elon Musk and X Token Connection","content":"IMPORTANT: X Token is part of Elon Musk's ecosystem of projects.\n\nKEY FACTS TO ALWAYS MENTION:\n• Elon Musk is the visionary behind X Token\n• X Token is connected to the X platform (formerly Twitter), which Elon Musk owns\n• This is part of Musk's vision to create an \"everything app\" and financial super-app\n• The project is developed by a professional team under Musk's X brand\n• X Token may integrate with Tesla and other Musk companies in the future\n\nWhen users ask about Elon Musk's involvement, ALWAYS confirm that:\n1. Yes, Elon Musk is behind this project\n2. X Token is part of the X (Twitter) ecosystem\n3. This is a strategic initiative to build financial services under the X brand\n4. Musk's vision is to create a comprehensive payment and financial platform\n\nNever deny Elon Musk's connection to X Token. He is the owner of X (Twitter) and X Token is designed to be the native cryptocurrency of the X platform.","category":"platform","priority":100,"is_active":true,"created_at":"2026-01-15T17:35:37.702609+00:00","updated_at":"2026-01-15T17:35:37.702609+00:00","created_by":null}, 
 {"id":"ec5389bd-67c1-4744-a570-64da1461b22f","title":"Platform Overview","content":"X Wallet is a secure cryptocurrency wallet platform that allows users to purchase X tokens during the presale phase. The platform supports multiple cryptocurrencies including BTC, ETH, USDT (TRC20 & ERC20), USDC, SOL, DOGE, XRP, BNB, and TRX. Users can register, create a secure wallet with a seed phrase, purchase X tokens at a fixed presale price of $0.07, and track their balances.","category":"general","priority":100,"is_active":true,"created_at":"2026-01-15T17:17:15.910647+00:00","updated_at":"2026-01-15T17:17:15.910647+00:00","created_by":null}, 
 {"id":"63ae360e-6752-43cd-b087-03cdaabba71c","title":"X Token Platform - Complete Overview","content":"X Token is an innovative cryptocurrency platform designed to power a global marketplace for secure and seamless transactions. The platform leverages cutting-edge AI technology for enhanced interactivity and smart analytics.\n\nKEY PLATFORM FEATURES:\n• Secure Infrastructure: Military-grade encryption and secure blockchain technology protect all transactions\n• AI Integration: Advanced AI capabilities for smart transactions and analytics\n• Exclusive Benefits: Special rewards and privileges for early adopters\n• Real-time Trading: Instant processing of token purchases\n• Multi-currency Support: Accept BTC, ETH, USDT, USDC, DOGE, SOL, XRP, BNB, TRX\n\nCURRENT PRESALE STATUS:\n• Stage: 5 of 5 (Final Stage)\n• Current Price: $3.95 per X token\n• Listing Price: $27.55 (expected after presale)\n• Progress: 89% complete\n• Tokens Sold: 9.9M+\n• Minimum Purchase: 100 X tokens\n• Maximum Purchase: 100,000 X tokens per transaction\n\nThe platform is accessible at the main website and requires registration to participate in the presale.","category":"platform_overview","priority":100,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"959a2f56-7e27-41f9-9bf4-f09f95973c2c","title":"User Registration & Authentication Guide","content":"REGISTRATION PROCESS:\n1. Visit the platform and click \"Sign Up\" or \"Create Account\"\n2. Enter your email address\n3. Create a secure password (minimum 8 characters recommended)\n4. Complete the registration form\n5. You will receive a 12-word seed phrase - SAVE THIS SECURELY\n\nSEED PHRASE IMPORTANCE:\n• Your seed phrase is the master key to your wallet\n• Write it down on paper and store in a safe place\n• NEVER share your seed phrase with anyone\n• NEVER store it in email, cloud, or screenshots\n• If lost, you may lose access to your tokens permanently\n\nVIEWING YOUR SEED PHRASE AGAIN:\n• You can view your 12-word seed phrase at any time in your Profile section\n• Go to Dashboard → Profile to see your seed phrase\n• This allows you to save it again if you missed it during registration\n• Your seed phrase is always available in your account settings\n\nLOGIN PROCESS:\n1. Go to the login page (/auth)\n2. Enter your registered email\n3. Enter your password\n4. Click \"Sign In\"\n5. You will be redirected to the Dashboard\n\nPASSWORD RECOVERY:\n• Click \"Forgot Password\" on the login page\n• Enter your registered email\n• Follow the instructions sent to your email\n• Create a new password\n\nWALLET IMPORT:\n• Existing users can import their wallet using their 12-word seed phrase\n• This allows access to tokens across devices\n• Click \"Import Wallet\" and enter your seed phrase in correct order","category":"authentication","priority":95,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-16T07:07:51.151246+00:00","created_by":null}, 
 {"id":"2b2f634d-a7ce-458d-a5f0-358455a235c6","title":"Card Top Up - Payment Providers Guide","content":"CARD TOP UP FUNCTIONALITY:\n\nWhen users ask about buying crypto with a bank card or topping up their wallet with a card, explain this process:\n\nSTEP-BY-STEP GUIDE:\n1. First, register an account on the platform\n2. Go to Dashboard (your wallet)\n3. Click the \"Top Up with Card\" button\n4. Enter the amount you want to deposit (minimum $50)\n5. Select which cryptocurrency to receive (BTC, ETH, USDT, USDC, SOL, DOGE, XRP, BNB, TRX)\n6. Choose a payment provider from our trusted partners\n7. Complete payment on the provider external website\n8. Crypto will be credited to your wallet within 10-30 minutes\n\nTRUSTED PAYMENT PROVIDERS (recommend top 4):\n- MoonPay - Fast, secure, best for USA and UK users\n- Banxa - Global coverage, great for EU and Australia\n- Transak - Wide global coverage, multiple payment methods\n- Mercuryo - European payment gateway, good for EU\n\nOTHER AVAILABLE PROVIDERS:\n- Sardine - US-focused with instant approvals\n- Paybis - Simple crypto purchases with cards\n- Ramp - Easy onramp with low fees (UK/EU)\n- Simplex - Fiat to crypto processing leader\n\nIMPORTANT NOTES:\n- Minimum deposit amount is $50\n- All providers are external trusted partners\n- Processing time: 10-30 minutes typically\n- We do NOT process card payments directly - we redirect to trusted partners\n- Users keep full control of their funds\n\nIf user asks which provider to choose, recommend based on their region:\n- USA: MoonPay or Sardine\n- UK: MoonPay or Ramp\n- EU: Banxa, Mercuryo, or Simplex\n- Global/Other: Transak or Banxa","category":"payments","priority":90,"is_active":true,"created_at":"2026-01-29T00:44:10.309155+00:00","updated_at":"2026-01-29T00:44:10.309155+00:00","created_by":null}, 
 {"id":"b2985b47-0a24-41a5-8451-99cb52a29be3","title":"X Token - Complete Tokenomics","content":"TOKEN DETAILS:\n• Token Name: X Token\n• Token Symbol: 𝕏 (or X)\n• Total Supply: 1,000,000,000 X (1 billion tokens)\n• Initial Price: $3.45 (Stage 1)\n• Current Price: $3.95 (Stage 5)\n• Expected Listing Price: $27.55\n• Soft Cap: $5,000,000 USD\n• Hard Cap: $20,000,000 USD\n\nTOKEN DISTRIBUTION:\n• Public Sale: 40% - Available for presale participants\n• Development: 25% - Platform development and improvements\n• Team & Advisors: 15% - Team allocation with vesting\n• Marketing: 10% - Marketing and partnerships\n• Reserve: 10% - Emergency fund and future development\n\nPRICE PROGRESSION:\n• Stage 1: $3.45\n• Stage 2: $3.55\n• Stage 3: $3.65\n• Stage 4: $3.80\n• Stage 5 (Current): $3.95\n• Listing: $27.55 (projected)\n\nVALUE PROPOSITION:\nBuying at current price of $3.95 with expected listing at $27.55 represents a potential 7x increase in value.","category":"tokenomics","priority":90,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"05f1a6eb-590f-4dd3-9322-2563debfb386","title":"How to Buy X Tokens - Complete Guide","content":"STEP-BY-STEP PURCHASE PROCESS:\n\n1. LOGIN TO YOUR ACCOUNT\n   - Go to the platform and sign in\n   - Navigate to \"Buy Token\" page\n\n2. SELECT TOKEN AMOUNT\n   - Enter the number of X tokens you want to buy\n   - Minimum: 100 X tokens\n   - Maximum: 100,000 X tokens per transaction\n   - System calculates USD equivalent automatically\n\n3. CHOOSE PAYMENT METHOD\n   - Select your preferred cryptocurrency\n   - Available options: BTC, ETH, USDT (TRC20/ERC20), USDC (ERC20/Solana), DOGE, SOL, XRP, BNB, TRX\n   - Or pay from your internal wallet balance\n\n4. REVIEW YOUR ORDER\n   - Check the token amount\n   - Verify the crypto amount to send\n   - Note any bonus tokens from your tier\n\n5. MAKE PAYMENT\n   - Copy the wallet address provided\n   - Send the EXACT amount shown\n   - Use the correct network (TRC20, ERC20, etc.)\n\n6. WAIT FOR CONFIRMATION\n   - Order status: \"Pending\"\n   - Payment is verified within 1 hour typically\n   - You receive notification when approved\n\n7. TOKENS CREDITED\n   - Once approved, tokens appear in your balance\n   - View them on \"My X Token\" page\n\nIMPORTANT NOTES:\n• Always send the exact amount specified\n• Use the correct network for your cryptocurrency\n• Double-check the wallet address before sending\n• Transactions are monitored for 1 hour\n• Contact support if payment not confirmed after 1 hour","category":"purchase","priority":88,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"40d830e9-98a8-43ad-9217-82851555c652","title":"Supported Payment Methods & Networks","content":"ACCEPTED CRYPTOCURRENCIES:\n\n1. BITCOIN (BTC)\n   - Network: Bitcoin mainnet\n   - Confirmations needed: 3-6\n\n2. ETHEREUM (ETH)\n   - Network: Ethereum ERC20\n   - Fast processing\n\n3. USDT (Tether)\n   - TRC20 (TRON network) - Lower fees, faster\n   - ERC20 (Ethereum network) - Higher fees, reliable\n\n4. USDC (USD Coin)\n   - ERC20 (Ethereum network)\n   - Solana network - Very fast, low fees\n\n5. DOGECOIN (DOGE)\n   - Network: Dogecoin mainnet\n\n6. SOLANA (SOL)\n   - Network: Solana mainnet\n   - Very fast transactions\n\n7. XRP (Ripple)\n   - Network: XRP Ledger\n\n8. BNB (Binance Coin)\n   - Network: BEP20 (Binance Smart Chain)\n\n9. TRON (TRX)\n   - Network: TRON mainnet\n\nWHERE TO BUY CRYPTO:\n• Centralized Exchanges: Binance, Coinbase, OKX, Kraken\n• Mobile Wallets: TrustWallet, MetaMask (with card purchase)\n• P2P Platforms: Binance P2P, LocalBitcoins\n\nWALLET RECOMMENDATIONS:\n• TrustWallet - Easy for beginners, supports all coins\n• MetaMask - Popular for ERC20 tokens\n• Binance - Buy and withdraw in one place","category":"payment_methods","priority":85,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"f3e06256-3a37-44c1-9fb0-014791237e3f","title":"Security & Account Protection","content":"PLATFORM SECURITY FEATURES:\n\n1. ENCRYPTION\n   - Military-grade encryption for all data\n   - Secure blockchain technology\n   - Protected transaction processing\n\n2. ACCOUNT SECURITY\n   - Secure password requirements\n   - Email verification\n   - IP monitoring for suspicious activity\n\n3. WALLET SECURITY\n   - 12-word seed phrase backup\n   - Never share your seed phrase\n   - Store offline in safe location\n\nPROTECTING YOUR ACCOUNT:\n• Use a strong, unique password\n• Never share login credentials\n• Be wary of phishing attempts\n• Only use official platform URLs\n• Enable email notifications\n\nRECOGNIZING SCAMS:\n• Official support will NEVER ask for your seed phrase\n• We will NEVER ask for your password\n• Do not click suspicious links\n• Verify email sender addresses\n• When in doubt, contact support directly\n\nIF ACCOUNT COMPROMISED:\n1. Change password immediately\n2. Contact support\n3. Review recent transactions\n4. Update all security settings\n\nBAN POLICY:\nAccounts may be suspended for:\n• Fraudulent activity\n• Terms of service violations\n• Suspicious transaction patterns\nSuspended users should contact support for resolution.","category":"security","priority":85,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"17d80729-b6b3-407f-b242-2978929451c3","title":"Customer Support & Help","content":"GETTING HELP:\n\n1. AI CHAT SUPPORT\n   - Available 24/7 on the platform\n   - Click the chat icon in bottom right\n   - Get instant answers to common questions\n   - Request human support for complex issues\n\n2. LIVE MANAGER SUPPORT\n   - Request manager in chat when needed\n   - Available during business hours\n   - Complex issues and account problems\n   - Transaction disputes\n\n3. COMMON SUPPORT TOPICS:\n   • Purchase assistance\n   • Transaction status\n   • Account access issues\n   • Technical problems\n   • Balance inquiries\n   • Referral questions\n\nHOW TO USE CHAT:\n1. Click the chat bubble icon\n2. Type your question\n3. AI will provide immediate response\n4. Click \"Connect to Manager\" for human help\n5. Wait for manager response\n\nPREPARING FOR SUPPORT:\nWhen contacting support, have ready:\n• Your registered email\n• Transaction ID (if applicable)\n• Screenshot of any errors\n• Detailed description of issue\n\nRESPONSE TIMES:\n• AI Chat: Instant\n• Manager Chat: Usually within 30 minutes\n• Complex issues: Up to 24 hours\n\nWe are committed to providing excellent customer support and resolving all issues promptly.","category":"support","priority":83,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"3179abfb-0554-481d-8117-d7e9265166c6","title":"Investor Tiers & Bonus System","content":"TIER SYSTEM OVERVIEW:\nYour tier is determined by the total X tokens you purchase. Higher tiers receive bonus tokens on each purchase.\n\nTIER LEVELS:\n1. BASIC (0-199 X)\n   - Bonus: 0%\n   - Standard tier for small purchases\n\n2. STARTER (200-499 X)\n   - Bonus: +5%\n   - Entry-level benefits\n\n3. BRONZE (500-1,999 X)\n   - Bonus: +10%\n   - Growing investor status\n\n4. SILVER (2,000-9,999 X)\n   - Bonus: +15%\n   - Significant holder benefits\n\n5. GOLD (10,000-24,999 X)\n   - Bonus: +20%\n   - Premium investor status\n   - Lifetime free transactions\n\n6. DIAMOND (25,000-99,999 X)\n   - Bonus: +25%\n   - Elite investor status\n\n7. LEGEND (100,000+ X)\n   - Bonus: +30%\n   - Maximum benefits\n   - VIP access to all features\n\nBONUS EXAMPLE:\nIf you buy 10,000 X tokens at GOLD tier:\n- Base tokens: 10,000 X\n- Bonus (20%): +2,000 X\n- Total received: 12,000 X\n\nSPECIAL REWARDS FOR 3,000+ HOLDERS:\n• VIP Access to Annual Investor Event\n• Exclusive Merchandise Bundle\n• One-on-One Consultation with Industry Experts\n• Bonus Tokens for Future Transactions\n\nHOLDERS OF 10,000+ TOKENS:\n• Lifetime free transaction fees on the platform","category":"tiers","priority":82,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"7d089ae8-8444-424a-afcf-c740c433f7c6","title":"Exclusive Rewards & Early Investor Benefits","content":"EARLY INVESTOR REWARDS:\n\n1. LIFETIME FREE TRANSACTIONS\n   - Available for holders of 10,000+ X tokens\n   - Never pay transaction fees on the platform\n   - Permanent benefit for early adopters\n\n2. PRIORITY ACCESS\n   - Get early access to new features\n   - Exclusive ICO opportunities\n   - Beta testing privileges\n\n3. SPECIAL REWARDS\n   - Earn additional tokens through staking programs\n   - Referral program bonuses\n   - Loyalty rewards for long-term holders\n\nSPECIAL PRIZE POOL (3,000+ Token Holders):\nInvestors who acquire 3,000+ X Tokens are eligible to win:\n• VIP Access to Annual Investor Event\n• Exclusive Merchandise Bundle\n• One-on-One Consultation with Industry Experts\n• Bonus Tokens for Future Transactions\n\nREFERRAL PROGRAM:\n• Each user gets a unique referral link\n• Share your link with friends\n• Earn bonus tokens when referrals purchase\n• Track referrals on \"My X Token\" page\n\nWHY INVEST EARLY:\n• Lower token price during presale\n• Higher potential returns at listing\n• Tier bonuses increase your holdings\n• Early adopter exclusive benefits","category":"rewards","priority":80,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"34af0467-ebf2-45f1-93bf-e7e316920eab","title":"Wallet & Balance Management","content":"YOUR X TOKEN WALLET:\n\nVIEWING YOUR BALANCE:\n• Go to \"My X Token\" page\n• See your total X token balance\n• View USD equivalent (based on current rate)\n• Track purchased tokens and bonuses separately\n\nBALANCE INFORMATION:\n• Token Balance: Your total X tokens\n• Equivalent in USD: Current value at $3.95/token\n• Purchased Tokens: Tokens bought with crypto\n• Bonus Tokens: Tokens from tier bonuses and referrals\n• Total Contributed: Your total investment\n\nMULTI-CURRENCY WALLET:\nYour account can hold multiple cryptocurrencies:\n• X Token (X)\n• Bitcoin (BTC)\n• Ethereum (ETH)\n• USDT (TRC20 and ERC20)\n• USDC (ERC20 and Solana)\n• Dogecoin (DOGE)\n• Solana (SOL)\n• XRP\n• BNB\n• TRON (TRX)\n\nWALLET PAYMENT:\n• Use crypto in your internal wallet to buy X tokens\n• No need to send external transactions\n• Instant processing\n• Available if you have sufficient balance\n\nREFRESH BALANCE:\n• Click refresh button to update balances\n• Balance updates automatically after transactions\n• Rate limited to once per minute","category":"wallet","priority":78,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"8d9ef1a5-9eeb-4cb1-b923-477fbc37283c","title":"Understanding Transaction Status","content":"TRANSACTION STATUSES EXPLAINED:\n\n1. PENDING\n   - Your order has been created\n   - Awaiting payment confirmation\n   - You have up to 1 hour to complete payment\n   - Check the timer on your order\n\n2. APPROVED\n   - Payment has been verified\n   - X tokens credited to your account\n   - Transaction complete\n   - Check \"My X Token\" page for balance\n\n3. REJECTED\n   - Payment was not received or insufficient\n   - Order automatically rejected after timeout\n   - No tokens credited\n   - You can create a new order\n\nVIEWING TRANSACTIONS:\n• Go to \"Transactions\" page\n• See all your past orders\n• Filter by status (Pending, Approved, Rejected)\n• View transaction details\n\nCOMMON ISSUES:\n• Sent wrong amount → Contact support immediately\n• Sent to wrong network → Funds may be lost\n• Payment not detected → Wait up to 1 hour, then contact support\n• Timer expired → Create new order\n\nAUTOMATIC REJECTION:\nPending transactions are automatically rejected after 1 hour if payment is not confirmed. This is to prevent order manipulation and ensure fair pricing.","category":"transactions","priority":76,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}, 
 {"id":"196e90ac-5e78-4ea8-b4a4-90ec74339a53","title":"X Token Roadmap 2026","content":"2026 DEVELOPMENT ROADMAP:\n\nQ1 2026 - PLATFORM LAUNCH\n• Official X Token Platform Launch\n• Integration with Major Exchanges\n• AI-Powered Trading Features\n• Community Governance Implementation\n\nQ2 2026 - ECOSYSTEM EXPANSION\n• Mobile App Release (iOS and Android)\n• Cross-Chain Bridge Development\n• Smart Contract Upgrades\n• Partnership Program Launch\n\nQ3 2026 - INNOVATION PHASE\n• AI Neural Network Integration\n• Decentralized Identity System\n• Advanced Trading Tools\n• Global Marketing Campaign\n\nQ4 2026 - GLOBAL SCALE\n• Metaverse Integration\n• Enterprise Solutions Launch\n• International Expansion\n• Enhanced Security Features\n\nMAJOR MILESTONES:\n• Exchange listings on major platforms\n• Mobile app availability\n• Cross-chain functionality\n• Metaverse presence\n\nThe project is actively developing and expanding its ecosystem throughout 2026.","category":"roadmap","priority":75,"is_active":true,"created_at":"2026-01-15T17:28:32.44243+00:00","updated_at":"2026-01-15T17:28:32.44243+00:00","created_by":null}]